Training Supervisor - 911

*Pay rate will depend on qualifications*

POSITION SUMMARY

The Training Supervisor ensures all staff receive the appropriate training and certifications necessary to work in our 911 Center. The Training Supervisor, along with the Training Manager, coordinate the education and training for all operations 911 positions. Supervision is exercised over subordinate personnel during new hire programs.

The Training Supervisor assists in the coordination and delivery of agency-wide training with an emphasis on classroom presentations and education. Primary responsibilities involve program development, implementation and oversight of training plans, curriculum and courses of study, program reporting, evaluation, and records maintenance.

ESSENTIAL REQUIREMENTS

• Must possess a high school diploma or GED equivalent.
• York County 911 certification as a Call Taker, Police Dispatcher, and Fire/EMS Dispatcher.
• Two (2) years’ work experience as a 911call taker or dispatcher. Experience as a trainer or Communications Training Officer is preferred.
• Must obtain and maintain CPR Instructor, IAED Emergency Telecommunicator Course Instructor, CLEAN, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and CTO certifications.
• Ability to work rotating shifts, including 10- and 12-hour shifts.
• Ability to establish effective working relationships with fellow employees, supervisors, other co-workers, and the public.
• Ability to make good and quick decisions and dealing with complex problems and issues.
• The incumbent must pass a York County background check.
• Must be able to maintain confidentiality.
• Must be able to multitask, work well under pressure, and meet strict deadlines

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Trains and certifies new public safety answering point (PSAP) staff as call takers and telecommunicators.
• Assists with the hiring and onboarding process for new employees.
• Responsible for training new employees, conducting in-service training, and all required training certifications as assigned.
• Provides training in the operation of Call Handling Equipment (CHE).
• Provides training with Computer Aided Dispatch (CAD).
• Provides training and certification for all equipment used for call taking and dispatching.
• Provides and coordinates professional growth and continuing education for York County 911.
• Responsible for tracking certification dates for all personnel.
• Assists with all accreditation programs as directed.
• Assists with general office management as assigned.
• Assist with the development of call take and dispatch procedures.
• Identify and recommend improvements to program systems and procedures.
• Assist the 911 Communications Center during any periods of Emergency Conditions.
• Ensures compliance with all training requirements and other mandated training for an E911 communications center.
• Assist with performance improvement plans when needed.
• Develop and maintain CTO program along with implementing training for CTO’s.
• Attend Training/QA meetings, policy meetings, and other meetings as required.
• Exhibits strong teamwork skills and must process co-workers’ input, both positive and negative in a professional manner.
• Keep all training materials up to date.
• Work closely with the Organization Development Administrator and Operations Managers to organize, plan, supervise, instruct, and coordinate training of dispatch staff.
• Conduct one on one meetings with trainees and CTO’s.
• Complete 24 hours of Con Ed annually and attend training opportunities to improve abilities and skills.
• Perform other related duties as assigned.

Job Type: Full-time

Pay: $17.16 - $36.78 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $17 - $37