What are the responsibilities and job description for the Deposit Operations Administrator (ODP Specialist) position at Countybank?
Deposit Operations Administrator (ODP Specialist)
Countybank | Greenwood, SC
What We're Looking For
Countybank is seeking a self-motivated, detail-oriented individual to serve as a Deposit Operations Administrator (ODP Specialist). Reporting to the Bank Operations Manager, this role is crucial in providing excellent service to our customers through the Courtesy Overdraft Privilege Service. The Deposit Operations Administrator will handle a variety of tasks essential to the bank's daily operations, including those with regulatory, monetary, and reputational risks. These functions are time-sensitive and must be executed in strict accordance with established policies and procedures.
Confidentiality and a commitment to embracing our corporate culture while serving clients, communities, and fellow associates are essential to the success of this position.
What You Can Expect
- Provide superior customer service via the telephone to internal and external customers.
- Recognize and escalate problems with potential customer or regulatory impact to the appropriate department manager.
- Serve as a subject matter expert on overdraft and non-sufficient funds for the department and other divisions.
- Stay updated on industry changes to enhance job function and performance.
- Review daily overdraft activity, communicate with account managers/customers, and send overdraft notices.
- Manage the bank's Courtesy Overdraft Program, including customer enrollment, Reg E Opt-Ins/Opt-Outs, and required notifications.
- Oversee collection efforts for continuously overdrawn accounts, offer Fresh Start Loans when appropriate, charge off accounts when necessary, and process recovery payments.
- Report charged-off accounts and handle disputes regarding previously charged-off accounts.
- Review daily reports to ensure accounts meet customer and bank expectations.
- Develop and create reports as needed within the department.
- Process fee refunds and report them to management.
- Review daily reports for rewards checking management and balance monthly rewards processing.
- Review all closed accounts and report new and closed accounts to management.
- Respond to customer research requests for account statements and documentation.
- Maintain comprehensive knowledge of the bank's products and services, demonstrating courtesy and efficiency.
- Crosstrain in other functions of the Deposit Operations Department.
- Perform other duties as assigned by the supervisor.
Skills & Education Requirements
- High School Diploma required, associate or bachelor's degree preferred.
- 3-5 years of banking experience, specifically in Deposit Operations, preferred.
- Strong understanding of Deposit Operations activities and banking compliance preferred.
- Ability to work independently with minimal supervision.
- Excellent communication skills, good time management and the ability to initiate and embrace change.
- Ability to work in a fast-paced environment while maintaining professional demeanor.
- Strong decision-making skills, with the ability to consider alternate conclusions and actions.
- Strong customer service/call center skills.
- General mathematical, analytical, and organizational skills, with strong attention to detail.
- Proficiency with computers, adding machines, and various office equipment.
- Team player with a positive "Can Do" attitude.
This is a full-time position in a smoke and drug-free workplace with strong corporate values that foster associate growth and satisfaction. Compensation commensurate with experience, education, and level of expertise.
About Countybank
Our Mission: To Serve Our Clients, Our Communities, and Our Associates
Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, and Anderson communities.
How We Give Back
The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.
In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.
