What are the responsibilities and job description for the Information Technology Technician position at Countybank?
Job Description
Job Description
Information Technology Technician
Countybank
Location : Greenwood, SC
Countybank is seeking a self-motivated, detail-oriented individual to serve as Information Technology (IT) Technician. The IT Technician supports and maintains the organization's computer systems, desktops, telephones, and peripherals. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal performance. This role also involves timely and accurate troubleshooting of problem areas and providing end-user assistance as needed.
The ideal candidate is enthusiastic about providing an outstanding experience for internal customers and experienced in resolving problems quickly and efficiently. This individual must possess a high level of independence, be detail-oriented, organized, and self-motivated, as tasks must be completed within deadlines and to a standard of excellence, with minimal supervision. A commitment to embracing our corporate culture while serving clients, communities, and fellow associates is essential to the success of this position.
Key Responsibilities :
- Support and Documentation
Answer and document all incidents and requests related to servers, computers, printers, routers, switches, firewalls, phones, and software. Communicate directly with internal customers to troubleshoot and resolve IT issues. Handle documentation in the helpdesk ticketing system.
Support, configure, and maintain networking and telephony systems. Collaborate with system administrators to implement new networking and telephony technology. Provide support for telephony and networking hardware.
Maintain regular backups for all server infrastructure. Manage security access processes for new, modified, and renewed end-user access. Follow audit procedures to verify the accuracy of user access.
Stay current with technological advancements and recommend ways to leverage new technology. Identify the latest technological developments applicable to the financial industry. Make recommendations for future upgrades.
Maintain an inventory database of hardware and software, and handle purchases of new or replacement equipment. Ensure security and application updates for all client workstations through daily patching and other vendor updates.
Collaborate with the Information Technology and Information Security teams to support projects aimed at improving the technology infrastructure. Actively participate in the implementation of new technology.
Other duties as assigned.
Education and Skills Desired :
Microsoft software products (Office, Operating Systems, etc.)
This is a full-time position in a smoke and drug-free workplace with strong corporate values that foster associate growth and satisfaction. Compensation commensurate with experience, education, and level of expertise.
About Countybank
Our Mission : To Serve Our Clients, Our Communities, and Our Associates
Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, Simpsonville, Anderson and surrounding Upstate communities.
How We Give Back
The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.
In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.
Learn More
Visit us at www.ecountybank.com.