Customer Service Representative/Administrative Assistant

Position: Customer Service Representative

Location: Syracuse, NY

Job Description:

The Customer Service Representative will interact with customers by answering phone inquiries, scheduling appointments, and providing product information. The CSR will also aid in the development of new customer relationships, as needed.

Core Duties & Responsibilities:

• Answer and screen incoming customer inquiries and provide appropriate information; make calls as needed to establish or expand existing customer relationships.
• Develop and maintain a high level of customer service by ensuring that all inquiries are received in a timely manner, and that customers are satisfied with the response to all inquiries.
• Respond to customer service inquiries by using computer systems; perform other related office duties as assigned.
• Maintain a positive attitude and work well with others in an office environment.
• Provide a high level of courtesy and professionalism to all customers.
• Handle sensitive or confidential information in accordance with the company’s security procedures and regulations.
• Perform other duties as assigned.

Requirements:

• Must be at least 18 years old (no restrictions) with an equal opportunity employment background check.
• High School Diploma or equivalent.
• 1-2 years of previous customer service experience in a professional environment preferred.
• Ability to work independently; maintain composure under pressure; work under time pressure; handle multiple telephone lines simultaneously; use computer skills; ability to work in a fast-paced environment; ability to learn quickly and make quick decisions under pressure; ability to prioritize tasks; ability to multi-task; ability to follow verbal instructions and written instructions in English.

Countywide Appliances is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.'

Job Type: Part-time

Pay: $16.30 - $20.84 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Syracuse, NY 13208: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $16 - $21