What are the responsibilities and job description for the Office Administrator for Counseling Services position at Courageous Minds Counseling, LLC?
Join the Heart of Courageous Minds Counseling
Are you an organized, detail-oriented powerhouse with a passion for supporting meaningful work? Courageous Minds Counseling is seeking a part-time or full-time Office Manager to join our growing team and help us create a supportive, smooth-running environment for both therapists and clients.
We are a trauma-informed group practice specializing in attachment trauma, relationships, and early childhood healing. We believe healing happens in community—and we want YOU to help us manage the day-to-day flow so our clinicians can focus on what they do best: changing lives.
Key Responsibilities:
- Manage client intake process, including scheduling and initial paperwork
- Maintain and oversee EHR system (TherapyNotes or similar)
- Ensure timely completion of billing, copays, and invoicing tasks
- Track therapist documentation (progress notes, billing compliance, etc.)
- Oversee insurance verification and support credentialing processes
- Respond to calls, emails, and voicemails with warmth and professionalism
- Support the onboarding process for new therapists and interns
- Order office supplies, manage mail, and maintain a welcoming office environment
- Assist with event and training coordination (e.g., workshops or retreats)
- Report directly to the practice owner with weekly updates
Ideal Candidate:
- Has 2 years of experience in administrative or office management (mental health setting preferred)
- Is tech-savvy and familiar with EHR systems, spreadsheets, and scheduling tools
- Has strong communication and problem-solving skills
- Can work independently and take initiative
- Bilingual candidates encouraged to apply
- Is culturally competent, compassionate, and aligned with trauma-informed care
- Values integrity, teamwork, and creating a positive, healing atmosphere
Job Types: Full-time, Part-time
Pay: $20.00 - $23.00 per hour
Expected hours: 25 per week
Schedule:
- Monday to Friday
Ability to Commute:
- Clive, IA 50325 (Required)
Work Location: In person
Salary : $20 - $23