What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Courtyard by Marriott Akron Fairlawn?
**Job Overview:** We are seeking a detail-oriented and customer-focused Front Desk Clerk/Night Auditor to join our team. The ideal candidate will have a passion for hospitality and excellent communication skills. This position involves working at the front desk of our hotel, handling guest inquiries, and performing night audit duties. **Responsibilities:** - Greet guests in a friendly and professional manner - Check guests in and out of the hotel - Answer phone calls and direct inquiries to the appropriate department - Handle guest requests and resolve any issues promptly - Perform night audit tasks including reconciling accounts and preparing reports - Maintain a clean and organized front desk area - Assist with guest relations and provide exceptional customer service **Skills:** - Experience in front desk operations within the hospitality industry - Strong communication skills with fluency in multiple languages preferred (Bilingual/Multilingual) - Proficient in phone etiquette and customer service practices - Knowledge of night audit procedures is a plus - Familiarity with hotel management software systems - Ability to handle guest relations effectively - Understanding of hospitality management principles This position offers an exciting opportunity for individuals passionate about delivering exceptional guest experiences in a hotel setting. If you possess the required skills and are looking to contribute to a dynamic team, we encourage you to apply for the Front Desk Clerk/Night Auditor role.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evenings as needed
- Every weekend
- Overnight shift
Ability to Commute:
- Akron, OH 44333 (Required)
Work Location: In person
Salary : $15
