What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott Akron Fairlawn?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. Your responsibilities will encompass a range of guest services, requiring strong communication skills and a commitment to hospitality excellence.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Manage reservations, cancellations, and modifications using the hotel management system.
- Process payments accurately and maintain records of transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
- Maintain confidentiality of guest information and adhere to privacy policies.
- Assist with phone calls, providing excellent phone etiquette while addressing inquiries.
Skills
- Proven experience in front desk operations or customer service roles within the hospitality industry.
- Strong guest relations skills with an emphasis on creating positive experiences.
- Familiarity with resort or hotel environments is preferred.
- Knowledge of hospitality management principles is an asset.
- Multilingual abilities are a plus for enhancing guest interactions.
- Excellent phone etiquette to handle calls professionally and courteously.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Strong interpersonal skills to foster relationships with guests and team members alike.
Join us as we strive to provide outstanding service in the hospitality industry!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $14 - $16
