What are the responsibilities and job description for the FT/PM Houseperson position at Courtyard by Marriott, Ballantyne?
Job Summary
The Houseperson cleans and maintains all corridors, elevators and landings and service areas on guest room floors, ensuring hotel-s standards of cleanliness. This position also provides linen supplies for Room Attendants, stocks floor closets, delivers and retrieves items requested by guests and Office Coordinator. Employee will deliver world-class level of service.
***Driving Eligibility is required for this role
Job Responsibilities
- Attend team briefings.
- Greet all guests with a smile and hello.
- Anticipate the needs of guests.
- Ensure confidentiality of hotel guests.
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Ensure security of any assigned keys and beeper.
- Review assignment sheet and update completed assignments. Check with supervisor and housekeeping office for additional assignments throughout the shift.
- Review assigned area and complete general removal of any trash or debris on floors.
- Check assigned floor closets and complete linen requisition to replenish linen supplies.
- Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Remove all dirty linen from assigned room attendant-s carts and closets and place in laundry bags.
- Clean designated areas with proper chemicals, tools and equipment.
- Wipe down all surfaces of ice machines, laundry machines/counters/shelves.
- Ensure that nothing is stored in stairwells or guest elevators.
- Transport any room service trays/items in guest hallways to service elevator landings.
- Check under furniture for debris and remove if present.
- Inspect condition of all furniture for tears, rips and stains and report damages to supervisor.
- Dust and polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
- Clean all lamps, light fixtures and light switches; check for proper working condition.
- Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
- Remove dust, grease and smears from house/public phones and reposition properly.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of planters and plants; remove debris, polish planters.
- Remove stains, scuff marks, and dust from baseboards, ledges and corners.
- Polish all brass surfaces to a high gloss.
- Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.
- Remove trash; debris and cobwebs from balconies/patios.
- Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, etc.). Replace floor mats. Remove debris from elevator tracks.
- Empty vacuum cleaner bags, replace and clean machines.
- Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
- Transport guest laundry and dry cleaning to correct guest rooms.
- Turn over any lost and found items to the supervisor.
- Ensure security of guest room access and hotel property.
- Drive property Shuttle: must have valid Drivers License.
Perform other duties as assigned.
Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Medical (3 Plan choices)
- Dental (2 Plan choices)
- Vision
- Employee Assistance Program (EAP)
- Northwood Hospitality Discounts
- Marriott Discounts worldwide
- Awesome PTO policy
- and more
EEO and ADA Statements
Courtyard by Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Requirements:Education
- High school diploma or GED preferred
Skills and Experience (Essential)
- 18 years of age
- Valid US State Driver-s license or an international driver-s license.
- Housekeeping experience
- Communicate in English with guests, management, staff, and co-workers to their understanding
- Knowledge of effective organizational practices
- Ability to maintain strict confidentiality
Skills and Experience (Preferred)
- Housekeeping experience preferably at a four-star property
- Fluency in Spanish
