What are the responsibilities and job description for the Assistant Hotel Manager position at Courtyard by Marriott Columbia Cayce?
The Assistant General Manager is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives and night audit staff. He or she may also provide assistance in all areas of the hotel, including housekeeping, maintenance and food and beverage as necessary.
MARRIOTT AND SUPERVISORY EXPERIENCE PREFERRED.
Competitive pay and benefits depending on knowledge experience
Primary Responsibilities
- Living the guest service philosophy of the customer is always first
- Responsible for holding guest services meetings and ensuring that employees are kept informed
- Training of the guest services staff on all required training programs Establishing consistent operating procedures
- Review Best Practices for any improvement areas for standards of operation
- Organize all payables and create payables worksheet for the corporate office to process for payment
- Organize all deposits
- Complete the weekly forecast, distribute to all and review in the weekly meetings
- Verify payroll hours each week for services staff
- Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment
- Tracks and maintains all direct bills
- Provide orientation for new employees
- Responds promptly to any guest inquiries or complaints by either doing it himself/herself or delegating a co-employee
- Offer alternate solution if guest demand cannot be met
- Other duties as assigned
Experience/Education
- Leadership experience in a Marriott hotel
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Ability to multi-task
- Bachelor’s degree in business or related discipline preferred
- Availability to work all shifts, weekends, and holidays, based on business needs
- Experience with or ability to learn and utilize the hotel’s computer applications
Physical Requirements
- Basic gross motor skills and mobility
- Minimal lifting and carrying
- Travel throughout hotel during shift
- Must be able to change activity frequently
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Our dynamic and growing company, ABC Investments & Management Co., offers many future opportunities for all of our employees. We currently have some hotels undergoing renovations as well as several new properties under construction and/or development. If you’re willing to put our guests at the heart of everything you do – this may be the perfect opportunity for you.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- Bachelor's (Preferred)
Experience:
- Marriott Hotel: 1 year (Preferred)
- supervisory: 1 year (Preferred)
Ability to Relocate:
- Cayce, SC 29033: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $45,000