What are the responsibilities and job description for the Hotel Guest Service Agent position at Courtyard by Marriott Florence?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our Marriott team. The ideal candidate will play a crucial role in ensuring a positive experience for our guests from check-in to check-out. This position requires excellent communication skills, a passion for hospitality, and the ability to handle guest inquiries and concerns effectively.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage the front desk operations, including check-in and check-out processes.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations.
- Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Uphold hotel policies and procedures while promoting a positive atmosphere for guests and staff alike.
Skills
- Strong background in hospitality or hotels is preferred but not required
- Excellent customer service skills with a focus on guest relations.
- Familiarity with front desk operations and night audit processes is advantageous.
- Ability to communicate effectively with guests from diverse backgrounds; multilingual skills are a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism.
- A passion for providing exceptional service in the hospitality industry.
Join our team as a Guest Service Agent where you can make a difference in every guest's stay!
Job Types: Full-time, Part-time
Pay: $10.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Florence, SC 29501 (Required)
Ability to Relocate:
- Florence, SC 29501: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10
