What are the responsibilities and job description for the Guest Service Agent/Front Desk position at Hampton Inn Murrells Inlet?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Communicate with our housekeeping staff to ensure all rooms are clean and ready
Skills
- Work experience as a Hotel Front Desk Agent
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Paid time off
Schedule:
- Day shift
- Weekends as needed
Experience:
- Hotel Front Desk: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $15