What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott Mount Holly/Burlington?
Are you passionate about delivering exceptional guest experiences? Join our team at Courtyard Marriott as a Front Desk Agent and be the first point of contact for our valued guests. We are looking for a friendly, organized, and professional individual who excels in customer service and enjoys working in a dynamic environment.
Key Responsibilities:
- Guest Check-In/Check-Out: Welcome guests with a warm and friendly demeanor, process check-ins and check-outs efficiently, and handle reservations with accuracy.
- Customer Service: Provide outstanding service to guests by addressing their needs, resolving issues, and ensuring a memorable stay. Respond to inquiries and special requests promptly.
- Front Desk Operations: Manage guest accounts, process payments, and handle cash and credit transactions securely. Maintain accurate records and assist with administrative tasks as needed.
- Communication: Liaise with other departments to ensure seamless guest experiences. Communicate effectively with guests and team members to address and resolve any concerns.
- Problem Resolution: Handle guest complaints and issues with professionalism and tact. Escalate more complex problems to the appropriate department or management.
- Safety and Security: Follow all safety and security protocols to ensure a safe environment for guests and staff.
Qualifications:
- Previous experience in a hotel or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using computer systems and hotel management software.
- Positive attitude and a commitment to delivering exceptional guest service.
- Flexible schedule, including the ability to work nights, weekends, and holidays.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
Work Location: In person