Front Desk Agent

Job description

JOB TITLE : Front Desk Agent

REPORTS TO : Front Desk Supervisor

EXEMPT STATUS : Non-exempt

BASIC PURPOSE : Check-in and check-out guests and respond to inquiries and

problems in an efficient, courteous and professional manner to achieve maximum

customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS :

• Handle guest registration and room assignments, accommodating special

requests whenever possible. (10%)

necessary future reservations following hotel rate structures, discounts, and sell

strategies. (10%)

policies in an efficient and friendly manner. (50%)

hotel services, in-house events, directions, local attractions, check cashing, safety

boxes, etc. (15%)

Cancel room reservations according to procedure. (5%)

Treat customers in a professional and courteous manner according to

procedures. (5%)

NON-ESSENTIAL FUNCTIONS : (5%)

necessary.

Job Types : Full-time, Part-time

Pay : $15.05 - $17.00 per hour

Schedule : 10 hour shift

4 hour shift

8 hour shift

Day shift

Evenings as needed

Evening shift

Holidays

Morning shift

Night shift

Weekends as needed

Experience :

Hotel experience : 1 year (Preferred)

Ability to Commute :

Yardley, PA 19067 (Required)

Work Location : In person

Salary : $15 - $17