What are the responsibilities and job description for the Hotel Front Desk Agent Pt position at Courtyard by Marriott Pentagon Alexandria?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :
- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications :
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Has experience answering telephone calls and troubleshooting stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school diploma, GED, or equivalent