What are the responsibilities and job description for the Hotel Front Desk Agent - PT position at Hotel Pentagon?
Job description
Hotel Pentagon @ Arlington is looking for a part-time hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Part-time
Salary: $14.00 - $16.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
COVID-19 considerations:
Enhance COVID-19 precautions are in effect at the hotel.
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
We offer competitive pay, opportunities for career advancement, and a supportive work environment. If you are passionate about hospitality, have excellent customer service skills, and enjoy working in a dynamic team, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $14 - $16
