What are the responsibilities and job description for the AM Front Desk Agent - Full Time position at Courtyard by Marriott?
Job Overview
As a Front Desk Agent, you will be the first point of contact for guests at our hotel. Your role is crucial in creating a positive guest experience and ensuring smooth operations at the front desk.
Responsibilities
- Greet guests upon arrival and provide excellent customer service
- Check guests in and out of the hotel efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments and maintain accurate guest accounts
- Assist with night audit procedures as needed
- Coordinate with other hotel departments to ensure guest satisfaction
Skills
- Experience in front desk operations within a hotel setting
- Strong customer service and guest relations skills
- Knowledge of hotel management systems and night audit processes
- Multilingual abilities are a plus
- Understanding of hospitality management principles
- Ability to handle various guest services efficiently
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Rotating weekends
Ability to Relocate:
- Lubbock, TX 79423: Relocate before starting work (Required)
Work Location: In person
Salary : $13
