What are the responsibilities and job description for the Front Desk Associate position at Courtyard by Marriott?
Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor upon arrival - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and room assignments - Process payments and maintain accurate records - Coordinate with housekeeping to ensure rooms are clean and ready for guest arrivals - Perform night audit duties as needed - Maintain a neat and organized front desk area Requirements: - Previous experience in hospitality or customer service preferred - Familiarity with phone systems and phone etiquette - Knowledge of hotel management software is a plus - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to multitask in a fast-paced environment - Proficiency in multiple languages is an asset - Flexibility to work various shifts, including evenings, weekends, and holidays We offer competitive pay rates and opportunities for career growth within our organization. Join our team of dedicated professionals committed to providing exceptional guest services. Note: All positions must be paid, including internship positions.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Free parking
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $15
