What are the responsibilities and job description for the FRONT DESK AGENT position at Courtyard Chicago Deerfield?
Job Summary :
Shifts will vary between both 7am-3pm, 3pm-11pm, and 11pm-7am. $17 / hr, Full-time, Weekend availability required.
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include : registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities : QUALIFICATIONS :
- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and / or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES :
Property Details :
Our Chicago area hotel also offers easy access to downtown Chicago with the nearby Lake Cook Metra and just a short drive to Chicago O'Hare and Chicago Midway airports. Before visitors head out, they can take care of their commitments using our in-room free Wi-Fi and ergonomic workstations. Guests can start the day with a delicious breakfast from our on-site restaurant, The Bistro, then visit our fitness center to break a sweat. For those hosting an event, we can offer one of our meeting rooms complete with AV equipment and catering options. Whether guests are here conducting business in Chicago or simply exploring the local area, they'll enjoy a successful getaway at Courtyard Chicago Deerfield.
Company Overview :
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits :
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :
Salary : $17
