What are the responsibilities and job description for the Front Desk Supervisor position at Courtyard Coconut Grove by Marriott?
**Job Title: Front Desk Supervisor**
**Location:** Courtyard Coconut Grove
**Department:** Front Office
**Reports To:** Front Office Manager
**Job Overview:**
We are seeking a dynamic and organized Front Desk Supervisor to oversee the daily operations of our front desk team. This role is crucial in ensuring that our guests receive exceptional service, and it is pivotal in creating a welcoming atmosphere at our establishment. The ideal candidate will have excellent communication skills, strong leadership qualities, and a passion for hospitality.
**Key Responsibilities:**
1. **Supervision and Leadership:**
- Manage and lead the front desk team; train, mentor, and evaluate staff performance.
- Ensure that staff adhere to company standards, policies, and procedures.
- Provide guidance and support to team members in handling guest inquiries and complaints.
2. **Guest Services:**
- Ensure the highest level of guest satisfaction by maintaining excellent service standards.
- Address guest issues and inquiries promptly to ensure a positive experience.
- Handle reservations, check-ins, check-outs, and payments efficiently.
3. **Operational Management:**
- Oversee daily front desk operations and staff schedules to ensure adequate coverage.
- Monitor the quality of service and guest interactions, making adjustments as necessary.
- Maintain an organized front desk area, ensuring all materials and supplies are well-stocked.
4. **Communication:**
- Facilitate effective communication between the front desk and other departments.
- Provide regular updates to management on team performance, areas for improvement, and guest feedback.
5. **Administrative Duties:**
- Prepare reports on occupancy, revenue, and guest satisfaction metrics.
- Assist in the development and implementation of staff training programs and standard operating procedures.
- Ensure compliance with all health and safety regulations.
6. **Problem-Solving:**
- Act as an escalation point for guest issues that require management intervention.
- Proactively identify potential challenges and implement solutions to enhance guest experience.
**Qualifications:**
- High school diploma or equivalent; college degree in hospitality management preferred.
- 2 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
- Strong knowledge of hotel management software (e.g., Opera, Maestro) and Microsoft Office Suite.
- Excellent interpersonal and communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proven ability to work in a fast-paced environment while maintaining attention to detail.
**Skills:**
- Strong leadership and team-building skills.
- Exceptional customer service orientation.
- Problem-solving and decision-making abilities.
- Ability to multitask and prioritize effectively.
- An approachable demeanor with a passion for hospitality.
**Benefits:**
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement.
- Employee discounts and perks.
Courtyard Coconut Grove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
