Demo

Front Desk Agent (Part-Time)

Courtyard Downtown Memphis
Memphis, TN Part Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/3/2025

Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A passion for customer services and a commitment to enhancing the guest experience are essential.

Duties

  • Greet and welcome guests upon arrival with a friendly demeanor.
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries, reservations, and requests with professionalism.
  • Provide information about hotel services, local attractions, and amenities.
  • Maintain accurate records of guest information and transactions.
  • Assist with phone calls, ensuring proper phone etiquette is followed.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Address any guest complaints or issues promptly and effectively.
  • Uphold hotel policies and procedures according to required standards of of hospitality.

Experience

  • Previous experience in a front desk or customer service role within a hotel or resort setting is required.
  • Knowledge of FOSSE PMS system is an advantage.
  • Excellent phone etiquette and communication skills are essential for effective interaction with guests.
  • A background in hospitality or related fields will be beneficial in understanding guest needs.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Nights as needed
  • Overnight shift
  • Rotating weekends
  • Weekends as needed

Experience:

  • Hotel experience: 1 year (Preferred)

Ability to Commute:

  • Memphis, TN 38103 (Required)

Ability to Relocate:

  • Memphis, TN 38103: Relocate before starting work (Required)

Work Location: In person

Salary : $15

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