Front Desk Agent (Part-Time)

Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A passion for customer services and a commitment to enhancing the guest experience are essential.

Duties

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, reservations, and requests with professionalism.
• Provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest information and transactions.
• Assist with phone calls, ensuring proper phone etiquette is followed.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Address any guest complaints or issues promptly and effectively.
• Uphold hotel policies and procedures according to required standards of of hospitality.

Experience

• Previous experience in a front desk or customer service role within a hotel or resort setting is required.
• Knowledge of FOSSE PMS system is an advantage.
• Excellent phone etiquette and communication skills are essential for effective interaction with guests.
• A background in hospitality or related fields will be beneficial in understanding guest needs.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Nights as needed
• Overnight shift
• Rotating weekends
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Memphis, TN 38103 (Required)

Ability to Relocate:

• Memphis, TN 38103: Relocate before starting work (Required)

Work Location: In person

Salary : $15