What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Courtyard Marriott Middlebury?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle night audit responsibilities effectively.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Requirements
- Strong customer service skills with a focus on guest relations.
- Ability to perform night audit functions accurately and efficiently.
- Proficiency in using phone systems and basic computer software for managing reservations and reports.
- Excellent communication skills, both verbal and written, to interact effectively with guests and staff.
- A passion for hospitality and commitment to providing outstanding service.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Middlebury, VT 05753 (Required)
Ability to Relocate:
- Middlebury, VT 05753: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
