What are the responsibilities and job description for the Bistro Attendant position at Courtyard Memphis East/Galleria?
As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.
The Bistro at Courtyard is a chic, fast-casual concept restaurant offering an eclectic menu including a variety of refreshing to-go options as well as full sit-down fare including cocktails, wine, beer, and Starbucks coffee.
Our Bistro Team Members master a wide variety of food & beverage functions, from serving coffee and other beverages (including alcohol), to preparing ingredients for cooking, including portioning, chopping, and storing food. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours”.
Benefits for full-time associates
- 2 weeks of vacation pay your first year
- 4 sick days/year
- 2 hours paid volunteer time/month
- Holiday pay
- Medical, dental, and vision insurance plan options
- Short term disability, long term disability, and life insurance plan options
- 401k retirement plan
- Discounts on hotel rooms worldwide
- Direct deposit payroll
Responsibilities
- Welcome and acknowledge all guests according to company standards
- Prep food products, using standardized food preparation techniques including reading a recipe, measuring, washing, peeling, cutting, slicing, stirring, straining,
- Process all orders and collect payment from guests
- Prepare and serve food and beverages for guests
- Anticipate and address guests’ service needs, thank guests with genuine appreciation, speak with others using clear and professional language.
- Store foods in designated areas, utilizing knowledge of temperature requirements and food spoilage. Maintain sanitary regulations of food temperatures. Rotate all products.
- Must be able to visibly recognize "condition" of food, and cooking temperatures.
- Bus, clean, resetting tables as well as general cleaning and maintenance of food and beverage prep areas, utensils, equipment, garbage, and refrigeration in a clean and sanitary condition in accordance with state, county, and company health regulations and work safety regulations.
- Count the bank at end of shifts, and follows property cash handling policy procedures
- Greet each guest that you encounter during your shift with a friendly smile.
- Ensures uniform and personal appearance are clean and professional.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Qualifications
- 1-2 years' experience as a restaurant server or bartender.
- Experience with Micros is preferred.
- TIPS certification required, will provide training
- ServSafe certification required, will provide training
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walks for an extended time period.
- Ability to work a flexible schedule to include mornings, days, evenings, weekends and holidays.
*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*
Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
