What are the responsibilities and job description for the Full Time Guest Services Associate position at Courtyard Newport News/Yorktown?
Full job description
Job Summary
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience during their stay.
Duties
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel amenities, services, and local attractions
- Process reservations and cancellations accurately
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements
- Experience in guest services or hospitality management preferred
- Proficiency in using front desk software and Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including nights and weekends
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your customer service skills will shine!
Job Type: Full-time
Pay: $14.50 - $16.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Weekends as needed
Experience:
- Hotel: 1 year (Required)
Ability to Commute:
- Yorktown, VA 23693 (Required)
Ability to Relocate:
- Yorktown, VA 23693: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17