What are the responsibilities and job description for the Hotel Front Desk Agent position at Courtyard Savannah Airport?

Job Summary

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Reports to:

Assistant General Manager/Front Desk Supervisor

Requisites

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds

Duties and Responsibilities:

Tasks	Competencies
Registers guests and assigns rooms. Accommodates special requests whenever possible.	Interpersonal Information Technology
Assists in pre-registration and blocking of rooms for reservations.	Interpersonal Systems Technology
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures	Information Systems Technology
Understands room status and room status tracking.	Information Technology
Knows room locations, types of rooms available, and room rates.	Information
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.	Interpersonal Information
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.	Interpersonal Systems Technology
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.	Information Systems Technology
Files room keys.	Information
Knows how to use front office equipment.	Information Technology
Processes guest check-outs.	Interpersonal Information Technology
Posts and files all charges to guest, master, and city ledger accounts.	Information Technology
Follows procedures for issuing and closing safe deposit boxes.	Information Interpersonal
Uses proper telephone etiquette.	Interpersonal
Uses proper mail, package, and message handling procedures.	Information
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.	Information
Attends department meetings.	Interpersonal
Coordinates guestroom maintenance work with the engineering and maintenance division.	Interpersonal Information
Reports any unusual occurrences or request to the manager or assistant manager	Information
Knows all safety and emergency procedures. Is aware of accident prevention policies.	Information

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