What are the responsibilities and job description for the Housekeeping Manager position at Courtyard Wilmington Downtown?
Housekeeping Manager
Job Description
Reports To: General Manager
Department: Housekeeping
Primary Responsibilities:
- The Housekeeping Manager is responsible for providing supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
- Inspect guestrooms to ensure those cleanliness standards as well as proper amenity and literature placement has been met. (all rooms vacant/ stay-over and checkout)
- Assist in training of room attendants in housekeeping standards and procedures.
- Take accurate stock of linens and cleaning supplies and orders more as needed.
- Responsible for Monthly Linen Inventory.
- In charge of scheduling room attendants as well as monitoring their work and progress.
- Maintain housekeeping turnover to a minimum.
- Oversee and manage the hotel's laundry operation.
- Job must be an organized and detail oriented.
- Need to ensure smooth, efficient and economic operation in the housekeeping and laundry departments of the hotel. Make sure that housekeepers follow proper grooming standards.
- Monitor timings to clean the room (Stay over 20mins and checkout 30mins)
- Will be required to do special request as mandated by franchise (ex: room set up for onsite sales call, honors or rewards set up per franchise standards, etc.)
- Assists with cleaning and servicing of guestrooms as necessary.
- Help to develop master cleaning schedules
- Ordering supplies for housekeeping ( Biweekly)
- Provide front desk with vacant rooms on a regular basis.
- Make sure that no body sits on the clock.
- Make sure the entire hotel (room, corridors and exteriors) are clean.
- Communicate with maintenance on a regular basis and make sure job is done.
- Ensure laundry room, all storage rooms, and back office is always clean. Perform extra task given by management.
- Time Keeping: You have to be at work no later than 8:30am and the boards should be ready by 9:00am. You would be given 3 verbal or written warnings only.
- During slow days or busy days you would be required to clean rooms and do laundry.
- Tips left in the rooms are for housekeepers and not for management.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
License/Certification:
- Driver's License (Preferred)
Work Location: In person
