Clinical Support Specialist

Description:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position:

• Maintain presence at front desk to include, but not be limited to: greet patients and visitors, answer phones, provide program information, and direct to appropriate resources.
• Process incoming and outgoing mail, notifying staff about mail arrival as appropriate.
• Maintain office appearance, bulletins, and supplies, ordering additional materials as necessary.
• Prepare and maintain various tracking logs to include, but not be limited to: pre and post orientation, visitor sign-in, transportation, 'no-show' discharges, Children's Board, EHR appointment groups, and weekly census updates.
• Prepare, maintain, and break down patient and/or administrative files and scan as needed.
• Prepare and submit various reports as required.
• Coordinate patient scheduling for COVE providers.
• Process intake and orientation for new patients to include entry of demographic information into EHR, obtaining medical records, signing consents, collecting and verifying income, subsidy, and insurance eligibility, and directing to additional resources as necessary.
• Complete patient enrollment in various supportive services to include, but not be limited to: insurance-based transportation benefits, insurance and healthcare enrollment, voter's registration, etc.
• Facilitate and maintain Medicaid and insurance eligibility, verifications, pre-certifications, and authorizations.
• Collect, track, and process co-pays and money transactions for patient payments, complete fee agreements, reconcile patient accounts and fees, and facilitate financial drops.
• Maintain general correspondence to include creation of admission, screening, and discharge notes in the EHR.
• Sustain a positive, caring, supportive, and recovery-oriented environment.

Education and Experience:

• High School completed (required).
• A minimum of 1 year of experience in a similar role.
• Must be able to pass background and drug screen prior to start date.

Job Type: (Non - Exempt).

Benefits: - 403(b) with company match - Medical, Dental and Vision (Eligibility 1st of month after 60 days) - Employer Paid Short Term Disability - Paid time off - Life insurance - Up to 10 paid holidays - Assistance with certification and licensure.

Compensation: $15.00 USD per hour.

Cove Behavioral Health is a nonprofit organization with over 48 years of providing behavioral health treatment services to the greater Tampa Bay area. COVE will offer you opportunities that you wouldn't have with other organizations, once you become one of our team mates. Cove Behavioral Health is a HRSA approved site and you may be eligible to apply for Public Service Loan Forgiveness. We also offer free Clinical Supervision, Tuition Reimbursement, CEU's, and many other ways to show appreciation to our teammates! COVE is a full-service provider of SA services. We are Nationally Accredited and have won numerous national and state awards for premier services. We serve all ages and take all insurances. We have board certified MD's that will provide a consultation of what an individual plan might look like when people don't know what to do, much like other Doctor consultations. We have a private adult detox and are known for our specialties in pregnant women and women's services, Opiate Addiction treatment, residential treatment and community prevention as Centers of Excellence.

At Cove Behavioral health we value diversity and inclusion. Cove Behavioral Health provides equal employment and advancement opportunities to all individuals, in accordance with Title VII of the 1964 Civil Rights Act. Employment decisions at Cove will be based on merit, qualifications, and abilities. Cove does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any characteristic protected by law. Cove will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Cove is an Equal Opportunity Employer and a Drug & Tobacco Free Facility.