What are the responsibilities and job description for the Front Desk Clerk position at Cove Communities?
Primary Duties & Responsibilities:
- To be an Ambassador for Cove Communities and Point Sebago at all times by choosing your attitude each day and committing to a culture of service, hospitality, and accountability.
- To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values.
- Ability to wash and gas up golf carts in all-weather to have ready for guests upon arrival.
- Greet & welcome guests in a friendly and professional manner.
- Perform all check-in and check-out tasks.
- Provide information about our resort, available sites, rates & amenities.
- Upsell additional facilities and services.
- Willing to rotate and cover shifts at Guest Hub.
- Post charges to room and receive card & cash payments.
- Assist guests with resort services, including phone calls.
- In advance of guests’ arrival, will prepare reports and create check in packets.
- Will keep Manager apprised of any issues or incidents that occur and may need to be acted upon.
- Will count drawer at the beginning and end of each shift.
- Provide deposit bags to accounting at end of shift.
- Inform guests of golf cart policies and assign carts when necessary.
- Accomplish any other duties as assigned.
Required Skills/Abilities:
- Ability to work flexible schedules during the season, including evenings, holidays and weekends.
- Able to complete work assignments with minimal supervision.
- Strong interpersonal and communication skills and works well in a team environment.
- Ability to problem solve.
- Must be at least 18 years of age.
- Ability to lift up to 30lbs
- Ability to sustain all temperature climates
Education & Experience:
- Ability to work flexible schedules during the season, including evenings, holidays and weekends.
- Must possess superior customer service skills.
- Have the ability to effectively communicate with all levels of staff and guests.
- Must have knowledge of Microsoft Office.
- Must have working knowledge of computerized reservations systems.
Compensation
- $16.00 - $17.00 DOE
- Employee Discounts
Living Our Core Values:
Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
- Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
- Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
- Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
- Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
- Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
About Cove Communities:
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.
Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.
Salary : $16 - $17
