What are the responsibilities and job description for the Lead Front Desk Clerk position at Cove Communities?
Primary Duties & Responsibilities:
- To be an Ambassador for Cove Communities and Point Sebago at all times by choosing your attitude each day and committing to a culture of service, hospitality, and accountability.
- To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values.
- Working knowledge of Front Office department
- Supervising all daily work & reporting
- Working knowledge of the facilities, layout, programs, and product line
- Answering phone calls
- Ensure that the Front Desk team is on task
- Oversee and audit the standards and operations of the Front Desk
- Keeping your manager(s) appraised of all problems or unusual incidents that require prompt action
- Resolves problems relating to Front Office
- Enforcing and supporting guest policies
- Miscellaneous duties relative to the Front Desk, Reservations Office and Guest Hub
- Maximizing golf cart rentals & assuring that they have been booked accurately
- Washing and gassing golf carts as needed in all weather conditions
- Any other task that may be assigned
Required Skills/Abilities:
- Ability to work flexible schedules during the season, including evenings, holidays and weekends.
- Able to complete work assignments with minimal supervision.
- Strong interpersonal and communication skills and works well in a team environment.
- Ability to problem solve.
- Must be at least 21 years of age.
- Ability to lift up to 30lbs
- Ability to sustain all temperature climates
Education and Experience:
- Must have both Customer Service skills and computer skills
- Minimum 2 years Hospitality experience
- Able to lead and develop team members
- Must be proficient in Microsoft Office (Outlook, Word, Excel, etc.)
- Experience with computerized booking systems preferred
Compensation
- $18.00 - $20.00 hourly DOE
- Employee Discounts
Living Our Core Values:
Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
- Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
- Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
- Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
- Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
- Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
About Cove Communities:
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.
Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.
Salary : $18 - $20
