Service Technician I

The Cove Mission Statement

Cove Property Management is dedicated to providing top level customer service while managing income-producing properties, enhancing operating performance, and increasing value for investors through dedicated property management.

Position Overview

The Service Technician I is entrusted with a range of responsibilities, including attending to repair requests, conducting preventative maintenance, preparing residences for occupancy, managing property services, implementing capital upgrades, and playing a pivotal role in team development and training. A strong emphasis is placed on problem-solving and delivering outstanding customer service. All federal, state, and local regulations are expected to be followed accordingly.  

Key Responsibilities 

1. Policy Adherence:
   • Comply with organizational guidelines and procedures, demonstrating ethical, tactful behavior, and integrity.
   • Takes ownership and accountability for decisions, actions and consequences. 
   • Uses, maintains, and stores work material safely, responsibly and properly. 
   • Observes and enforces company values, goals, and the Cove vision statement to KNOW IT, OWN IT and SHOW IT.  
2. Communication:
   • Engage in clear, direct, and honest communication.
   • Provides professional and courteous customer service to all customers, residents, prospects, vendors, and team members consistently. 
   • Collaborates effectively with team members.
   • Follows verbal and written instructions from supervisors. 
   • Clearly communicates with supervisor when supply stock is low. 
3. Service Execution:
   • Demonstrates appropriate job knowledge by identifying and responding to problems effectively and accurately.
   • Efficiently handles service requests, such as, but limited to clogged drains and toilet repairs, outlet and light fixture replacement, blind replacements, installation of new appliances, door hardware replacement, drywall repairs, painting and more. 
   • Performs various maintenance skills including HVAC, electrical, plumbing, carpentry repairs, appliance repairs, painting, apartment turnover assistance, and general upkeep.
   • Maintains shop cleanliness. 
   • Performs on-call duties as required.
   • Responds promptly to work order requests.
   • Performs inclement weather duties as required. 

Professional Qualifications and Training

• Professional Development: Must complete upon hire: Fair Housing, Preventing Harassment, and other Core Courses as assigned. 

Preferred Qualifications 

• Required, high school diploma or equivalent.
• Preferred HVAC certification. 

• Preferred skills in HVAC, plumbing, electrical, and carpentry.

• Required, availability for on-call emergency response outside of standard hours.
• Required, valid driver’s license and personal vehicle.
• Clear and effective communication skills. 
• Ability to present a positive, professional image. 
• Yardi software experience is a plus. 

Physical Requirements 

• The role requires physical agility for property movement, lifting of up to 50lbs, and the ability to engage in various physical activities necessary for maintenance tasks, which includes but are not limited to steps, stairs, climbing, maneuvering around the grounds, sitting, squatting, and bending.