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Practice Coordinator

Covelo Group
Palo Alto, CA Full Time
POSTED ON 12/22/2024
AVAILABLE BEFORE 2/21/2025

Practice Coordinator

The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. S/he supports all administrative team functions, including but not limited to CRM messages, telephone encounters, referrals, APEX in-baskets, scanning, filing, authorizations, and billing.

The PC is responsible for maintaining all routine clerical operations and communications. S/he adheres to the House and Telephone Standards and is always sensitive to the needs of patients, staff, and providers. The PC is a team player who works closely with others and is flexible in dealing with changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions during his/her daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency. The PC is required to work at any campus as needed and scheduled.


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