What are the responsibilities and job description for the Bilingual Medical Assistant - MI Ave position at Covenant Community Care?
Covenant Community Care is a faith-based, charitable, non-profit Community Health Center, providing medical, dental, and counseling health care services to the people of Metro Detroit. As a Federally Qualified Health Center (FQHC), we offer integrated health care services to everyone, regardless of their ability to pay.
Job Description:
The medical assistant assists physicians with direct patient care, and other areas as needed, carries out services as part of a comprehensive medical team and will serve to assure quality and efficiency.
Responsibilities:
- Assists physician with patient care, e.g. office visits, procedures, and sterilization of instruments
- Administers injections
- Draws blood and takes lab specimens
- Renders first aid as necessary
- Directs patients to appropriate setting, explaining and apologizing for any delays.
- Sets up, cleans and restocks patient rooms
- Communications with patients regarding laboratory results, appointments and hospital admissions
- Maintains inventory of supplies and assists with ordering supplies
- Fills in for front desk relief as needed
- Calls the pharmacy to confirm prescription refills
- Documents services delivered in a timely, accurate and prescribed manner, in compliance with the Covenant Community Care’s Quality Assurance Plan
- Adheres to the Policies and Procedures, standards for service delivery and Code of Ethics established by Covenant Community Care, Inc.
- Serves on Covenant Community Care committees, working groups, and other bodies as assigned
- Willingness to uphold the Mission of Covenant Community Care- To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most.
- Performs other duties as assigned by the team leader
Required Qualifications:
To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or GED
- Basic math skills – ability to convert weekly/monthly rates into annual rates
Preferred Qualifications:
- Prior experience working with Medicaid, Medicare, and other public healthcare plans preferred
- Prior experience working directly with patients or clients in a medical setting preferred
- Prior customer service experience preferred
- Maintains up to date BLS certification
- Completion of a technical program for medical assisting preferred
- Certified medical assistant highly desired
- Bi-lingual, English and Spanish (required for some clinics)
Position Criteria:
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Dependable ‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff.
- Efficient ‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change.
- Organized ‐ desk/work station in order, detail oriented, can retrieve requested items, others can pick up staff member’s work in their absence.
- Teamwork ‐ assists others, supports others, committed to success of the organization, self‐ sacrificing, leads in areas of expertise, seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers.
- Professionalism ‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted
Job Type: Full-time, 36 hours per week
At Covenant we offer our employees:
- Comprehensive Benefit program
- Vacation, Sick, and Personal time (VSP)
- Paid holidays
- 401K
- Life insurance, long term and short term disability
All candidates must successfully complete a criminal background check, TB test, and education credentialing as part of the hiring process.
