Responsibilities: • Builds effective working relationships and a spirit of teamwork within the work unit.
• Contributes to organization success targets for patient satisfaction and net operating margin.
• Demonstrate appropriate customer service skills to greet and communicate with customers, peers and leaders in a way that best represents Covenant HealthCare and the Nutrition Service department.
• Completes work assignments in a timely manner.
• Knowledge of department policies and procedures.
• Work effectively with minimal supervision and take initiatives in problem-solving.
• Effectively communicate within the department.
• Observes and complies with all State Health Codes.
• Achieves high standards of sanitation and an organized and safe work environment by following the County Health Food Code Guidelines.
• Resolves customer complaints.
• Other duties as assigned.
Patient Cook Responsibilities:
• Responsible for food preparation and cooking as required including preparing, handling, and storing all food items and equipment according to Health Inspection guidelines.
• Follows dietary restrictions and prepares food according to guidelines.
• Recipe utilization.
• Assist coordinators and manager to ensure efficiencies and safety in procurement and use of food and/or inventory.
• Cleaning floors, equipment, and all work surfaces.
• Restocking food/supplies in cafeterias, kitchens, and patient units.
• Assist with catering as requested.
• Work closely with diet technicians and dietitians for questions and clarifications for patient food choices.
• Ensures accurate and timely delivery of quality food service to all customers within Covenant HealthCare.
• Follows routine daily cleaning schedules.
Catering Specialist Responsibilities:
• Focus on accuracy and timeliness regarding internal and external catered functions at Michigan, Cooper, Harrison, Mackinaw, eCovenant, CMU, and all physician office complexes.
• Collaborates deliveries and set-ups of internal and external catered functions.
• Establishes plan for staffing needed for catered events.
• Maintains accountability as first contact for Nutrition Services to arrange catered events or orders for patients, families, physicians, agencies, and employees.
• Contributes to system improvements.
• Provides information support.
• Works with manager to maintain competitive pricing for catering.
• Processes billing per month for interdepartmental charges and for external billing. This includes management of accounts that are tax exempt, processing of original bill and follow-up billing as needed.
• Creating and maintaining accurate monthly and yearly reports for floor stock, meal counts, internal and external catered events and charges.
• Responsible for the accuracy of the floor stock counts and correct charges to the appropriate unit/department.
• Collaborates with the Campus Coordinator all deliveries, luncheons, meeting set-up arrangements, which include linen needs (when appropriate).
• Effectively problem solves. Works with cook and/or leadership team to develop catering/retail menus.
• Work with purchasing to procure appropriate foods and supplies for catering/retail functions.
• Provides professional telephone skills, maintains filing system, and ensures menus are printed and in stock for patient use.
• Dispatches Porter as needed for service.
• Effectively communicate within the department.
• Assist other employees when needed.
