What are the responsibilities and job description for the PATIENT SERVICES SUPPORT UNIT SECRETARY position at Covenant HealthCare?
Overview:
As a member of the Resource Team, it is expected that the Health Unit Coordinator (HUC) will strive to achieve the highest standards of excellence everyday, demonstrating
Exemplary Covenant Values
Outstanding Clinical Skills
Amazing Flexibility
The role of the Health Unit Coordinator includes a variety of receptionist, secretarial, and unit operational duties for an assigned patient care unit. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments. The Health Unit Coordinator demonstrates excellent customer service. He/She upholds the standards contained in the Vision, Mission and Values of Covenant, and commits to Extraordinary Care for Every Generation
Responsibilities:
Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units
Models Covenants Mission, Vision and Values of keeping our commitment to Extraordinary Care for Every Generation
Establishes and maintains effective working relationships with all health care team members, patients, and families
Has contact with patients, families, and multidisciplinary staff and is able to facilitate admissions, discharges, and daily care by the team according to guidelines as defined by Covenant HealthCare
Attending unit conferences, required competencies, in-service programs, annual mandatory education, competencies and continuing education activities to meet the organizations expectations
EMR Clinical Support:
With key responsibilities for smooth, accurate, and timely patient flow, the HUC will accept calls and record patient information from patient placement regarding admissions and transfers
Discharges are to be entered immediately into the EPIC system
Supports patient care delivery by monitoring HUC worksheets
Performs electronic chart checks every 1-2 hours
Reviews orders for timely renewal
Maintain daily ADT census flow
Initiates, assembles, and maintains the patient chart, admission folders for patients, and thank you cards
Monitors location of chart at all times
Prepares charts at the point of patient discharge or expiration for pickup by Health Information Management
Notifies RN when Physician is rounding
Updates assignment sheets and validates staffing with schedules, assignment sheets and shift administrator or staffing coordinator
Assists in calling in and/or calling off staff as requested
Answers patient call lights in a timely fashion and informs appropriate caregiver of the need
ECC: Maintains on-call physician log, Facility Charge Calculator, review trauma and code 180 notes for completion
Unit Appearance & Stocking:
Assists with overall unit appearance including cleaning desk area, microwaves and refrigerators
Monitors and assists with: maintenance of dirty utility room; checking; assists stocking isolation carts
Maintains appropriate levels of office supplies and patient education materials, orders & stocks as needed
Tracks & Monitors:
Daily regulatory checks including refrigerator temperature checks, daily weights, restraint required documentation
Monitor &/or enter charges for: sitters, blood administration, isolation, and others as assigned
Promotes a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate with and assist fellow health team members as well as patients and their families
Daily references Health Unit Coordinator Role Responsibility Checklist to ensure duties are completed each shift
Other duties as assigned
Qualifications: EDUCATION/EXPERIENCE
High School diploma required.
Completion of Medical Terminology course preferred.
Graduate of a Medical Office Professional course or completion of Medical Assistant Program preferred.
Health Unit Coordinator Course or commensurate experience preferred.
Attending unit conferences, required competencies, in-service programs, annual mandatory education, competencies and continuing education activities to meet the organization's expectations.
One year of experience in a healthcare setting preferred.
KNOWLEDGE/SKILLS/ABILITIES
Basic computer skills.
Knowledge of standard office equipment.
Excellent oral and written communication skills.
Demonstrated organizational skills.
Ability to type 25 words per minute.
Sound judgment in handling confidential or sensitive issues and material.
Excellent time management, to achieve maximum productivity.
Attentive to detail.
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Constant standing and walking Frequent pushing, pulling, twisting, reaching, handling, feeling
Frequent talking, hearing, near vision, midrange vision, far vision
Frequent depth perception, visual accommodation, color vision and field of vision
Occasional lifting up to 25 lbs.
Occasional sitting, lifting, carrying, climbing, balancing, stooping
Occasional kneeling, crouching and squatting
As a member of the Resource Team, it is expected that the Health Unit Coordinator (HUC) will strive to achieve the highest standards of excellence everyday, demonstrating
Exemplary Covenant Values
Outstanding Clinical Skills
Amazing Flexibility
The role of the Health Unit Coordinator includes a variety of receptionist, secretarial, and unit operational duties for an assigned patient care unit. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments. The Health Unit Coordinator demonstrates excellent customer service. He/She upholds the standards contained in the Vision, Mission and Values of Covenant, and commits to Extraordinary Care for Every Generation
Responsibilities:
Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units
Models Covenants Mission, Vision and Values of keeping our commitment to Extraordinary Care for Every Generation
Establishes and maintains effective working relationships with all health care team members, patients, and families
Has contact with patients, families, and multidisciplinary staff and is able to facilitate admissions, discharges, and daily care by the team according to guidelines as defined by Covenant HealthCare
Attending unit conferences, required competencies, in-service programs, annual mandatory education, competencies and continuing education activities to meet the organizations expectations
EMR Clinical Support:
With key responsibilities for smooth, accurate, and timely patient flow, the HUC will accept calls and record patient information from patient placement regarding admissions and transfers
Discharges are to be entered immediately into the EPIC system
Supports patient care delivery by monitoring HUC worksheets
Performs electronic chart checks every 1-2 hours
Reviews orders for timely renewal
Maintain daily ADT census flow
Initiates, assembles, and maintains the patient chart, admission folders for patients, and thank you cards
Monitors location of chart at all times
Prepares charts at the point of patient discharge or expiration for pickup by Health Information Management
Notifies RN when Physician is rounding
Updates assignment sheets and validates staffing with schedules, assignment sheets and shift administrator or staffing coordinator
Assists in calling in and/or calling off staff as requested
Answers patient call lights in a timely fashion and informs appropriate caregiver of the need
ECC: Maintains on-call physician log, Facility Charge Calculator, review trauma and code 180 notes for completion
Unit Appearance & Stocking:
Assists with overall unit appearance including cleaning desk area, microwaves and refrigerators
Monitors and assists with: maintenance of dirty utility room; checking; assists stocking isolation carts
Maintains appropriate levels of office supplies and patient education materials, orders & stocks as needed
Tracks & Monitors:
Daily regulatory checks including refrigerator temperature checks, daily weights, restraint required documentation
Monitor &/or enter charges for: sitters, blood administration, isolation, and others as assigned
Promotes a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate with and assist fellow health team members as well as patients and their families
Daily references Health Unit Coordinator Role Responsibility Checklist to ensure duties are completed each shift
Other duties as assigned
Qualifications: EDUCATION/EXPERIENCE
High School diploma required.
Completion of Medical Terminology course preferred.
Graduate of a Medical Office Professional course or completion of Medical Assistant Program preferred.
Health Unit Coordinator Course or commensurate experience preferred.
Attending unit conferences, required competencies, in-service programs, annual mandatory education, competencies and continuing education activities to meet the organization's expectations.
One year of experience in a healthcare setting preferred.
KNOWLEDGE/SKILLS/ABILITIES
Basic computer skills.
Knowledge of standard office equipment.
Excellent oral and written communication skills.
Demonstrated organizational skills.
Ability to type 25 words per minute.
Sound judgment in handling confidential or sensitive issues and material.
Excellent time management, to achieve maximum productivity.
Attentive to detail.
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Constant standing and walking Frequent pushing, pulling, twisting, reaching, handling, feeling
Frequent talking, hearing, near vision, midrange vision, far vision
Frequent depth perception, visual accommodation, color vision and field of vision
Occasional lifting up to 25 lbs.
Occasional sitting, lifting, carrying, climbing, balancing, stooping
Occasional kneeling, crouching and squatting
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