Support Services Associate - Full-Time

Summary

Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 16 to 24 build productive, independent and sustainable lives.

The position is the central hub of traffic flow at Covenant House Missouri. As a result, duties for this position include client and visitor centered interaction. The front desk attendant welcomes all visitors, clients, staff, volunteers, etc., by greeting them, in person or on the telephone; answering or referring inquiries. Maintains security by following policies and procedures; monitoring logbook; and visitor management, and secures premises and occupants by monitoring surveillance equipment. Additionally, the incumbent is responsible for supporting non-residential, community youth in accessing the support services available to them at Covenant House Missouri. This includes securing basic needs, scheduling appointments with Support Service staff, and providing referrals to external community resources, as appropriate.

Summary Of Duties

Front Desk Support

• Acknowledge and welcome all incoming visitors, clients, and staff.
• Answer all incoming calls and refer inquiries to appropriate staff taking messages when necessary.
• Ensure the facility is secure at all times by monitoring surveillance equipment and alerting appropriate staff to actual or perceived threats.
• Maintain an ongoing presence at the front desk unless time away is coordinated with supervisor or other team member.
• Monitor and authorize entrance and departure of employees, visitors, and clients following visitor management and vehicle entry/departure and sign in/out policies and procedures.
• Establish rapport and maintain appropriate boundaries with all visitors, clients, and staff according to Covenant House policies and procedures.
• Securely wand/inspect client belongings according to search protocol. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Assist with all safety related drills.
  
  

Youth Support

• Establish and maintain good relationships with clients, while maintaining appropriate boundaries.
• Enforce community youth hours for the youth utilizing CHMO services
• Facilitate the provision of basic needs including, but not limited to, shower, laundry, and food pantry services.
• Provide information or refer individuals to established and preferred public or private agencies or community services for assistance.
• Collaborate with interdisciplinary team to:
• Identify the best possible approach to providing services to the youth in the Employment Program
• Integrate and continuously grows a Trauma Informed culture through service planning and daily interactions, advocating with and on behalf of youth, according to their needs and wishes
• Model positive behaviors and coping skills for youth demonstrating a strength based approach in all interactions and utilizing aspects of Trauma Informed Care and Positive Youth Development

Additional Responsibilities

• Establish working relationships with fellow team members to build trust and confidence.
• Participate in all required trainings and staff meetings.
• Act in accordance with all organizational protocols, policies, and procedures as well as local, state, and federal laws
• Record and maintain records, required paperwork, and documentation according to agency policy & procedures.
• Perform all other duties and tasks as assigned.
  
  

SUPERVISORY DUTIES

No direct reports

WORKING RELATIONSHIPS

Regular internal contact with all CHMO staff, outside contact with vendors and suppliers, and regular contact with outside agencies.

Knowledge, Skills, & Abilities

Education & Experience

High school diploma. Two (2) years applicable experience.

Knowledge/Skills

• The ability to work cooperatively with others to achieve shared goals, showing diplomacy and flexibility when there are conflicting opinions supporting other people's performance to achieve the best possible results.
• The ability to take control of a situation and lead by empowering others into an effective team. Inspiring and energizing others to carry out tasks and achieve goals by displaying a clear sense of direction and values.
• The ability to relate to, and feel comfortable with, people at all levels and to be able to make and maintain good working relationships with co-workers, supervisors, representatives of other agencies, and the public.
• The ability to verbally express ideas in a way that is easily understood by others who are unfamiliar with the topic, including delivering a presentation, giving accurate information, or acting as a spokesperson.
• The ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument.
• The ability to respond to, anticipate, and positively manage change.
• The ability to handle numbers, gathering statistical data and being able to analyze, interpret and present it in a clear and accurate way.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks.
• The ability to relate to your coworkers, inspire others to participate, and mitigate conflict with coworkers.
• The ability to design, plan, organize, and implement tasks within an allotted timeframe.
• Results driven achiever with planning and organizational skills, along with a high degree of detail orientation.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• The ability to follow policies, regulations, and laws pertaining to the delivery of human services.
• Fundamental knowledge in mental health, trauma, substance abuse, homelessness, etc.
• Proficient in Microsoft Office, assessment tools, database systems, and Windows environment.
  
  

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Moderate concentration.
• Frequent interruptions.
• Moderate noise level.
• Moderate sitting, standing and eye strain, light walking, bending and lifting.