What are the responsibilities and job description for the IT Global Support Services Analyst position at Covenant HR?
Company – Our client is a global leader in professional services, known for its innovation and excellence in the IT and business services sector. With a commitment to digital transformation and cutting-edge technology solutions, they have been consistently recognized among the top companies to work for, boasting a strong presence in major cities worldwide.
Job Title – IT Global Support Services Analyst
Location – Boston, MA 02116 (Onsite)
Role Type – Contract (6 months)
Must Have Skills:
- Proven experience in an IT support role, including both remote and in-person customer service
- Full understanding of the Windows environment
- Extensive experience with Microsoft Office Suite
- A Certification
Responsibilities and Job Details:
- Provide desktop support including hardware configuration, upgrades, imaging, and deployments
- Install and configure standard desktop software packages
- Diagnose and resolve hardware and software issues using ServiceNow ticketing system
- Liaise with third-party maintenance engineers for hardware-related support
- Respond to ServiceDesk requests and incidents promptly
- Participate in emergency support rotations, which may occur outside regular business hours
- Travel to other office locations to provide on-site support as needed
- Support innovation and development projects within the IT team
- Deliver exceptional customer service in a fast-paced technical environment
- Utilize ServiceNow or a related ticketing management system
- Holds a Bachelor's degree in Information Technology
Salary : $28 - $29
