What are the responsibilities and job description for the Customer Service Representative position at Covenant Logistics?
The purpose of the Customer Service Representative role is to ensure all the data entry, scheduling updates, and shipping documents are processed accurately to support daily warehouse operations and facilitate excellent communication between the customer and Covenant.
Responsibilities:
- Ensure all date entry, scheduling updates and shipping documents are processed accurately to support daily Colgate warehouse operations.
- First line of communication between customer and Covenant
- Prioritize and process both Inbound and Outbound paperwork and BOLs (Bill of Lading).
- Aid Inventory Control to complete monthly cycle counts and update system accordingly
- Complete data entry and reporting, as necessary.
- Work and perform tasks in loud environments with color coded items.
Qualifications:
- Ability to learn HighJump Warehouse Advantage system and customer operating systems.
- General safety knowledge
- Ability to communicate; in person, or by computer, telephone, 2-way radio or another device.
- Knowledge of basic computer skills and Micro Soft Office required.
- High School Diploma or Equivalent
- One year of previous administrative/warehouse experience is required.
Competitive Compensation
Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short- & Long-Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
