Transport Service Dispatcher

The Milestone Transport Service Dispatcher L3 coordinates the transportation of inventory/goods by trucks and suppliers, drivers, etc. The Transport Service Dispatcher schedules drivers for pickups and deliveries on specific routes. The Transport Service Dispatcher also maintains up-to-date records and reviews the driver logs checking for violations and errors. This role is a full time, onsite position in an environment that may consist of a large warehouse, data center and internal transport services.

How You Will Make an Impact

• Dispatcher oversees workflow, tracking real-time status of in-flight deliveries, scheduling, reporting and dashboards
• This Team Member also acts as a back-up driver and primary point of contact for our client on behalf of Milestone
• Dispatcher routinely conducts data quality audits on all service execution outputs and implements corrective actions to ensure the highest-level service quality and compliance
• A key focus of this role is promoting safe work activities regarding the transport service by conducting safety audits and attending company safety meetings
• Work as part of a team of logistics operators who work together and independently
• Ensure all operations are carried out in a proactive and effective manner
• Ensure compliance of operational execution in line with Standard Operating Procedures and Work Instructions
• Ensure accurate and timely transport of Inventory/Goods
• Transport inventory by box truck and cargo van (No commercial driver's license required) in accordance with all safety procedures and protocol
• Complete other duties that may be assigned as required with consideration for quality, safety and efficiency
• Commit to excellence in your contribution to overall Service Delivery
• ·Work alongside Team members to assist in workload execution, monitor quality, observer areas for improvement and support service knowledge growth.
• Ensure the maintenance of 5S standard within all operational areas
• Escalate all areas of service non-compliance in a timely and effective manner to support investigation and remediation
• Participate in all assigned in training to support the execution of their assigned responsibilities
• Ensure proactive customer service support to the Client and other operational teams as required
  
  

What You Will Need to Succeed

• Current valid driver's license and ability to pass a Motor Vehicle Record Check
• Ability to pass a Department of Transportation (DOT) Medical Card physical exam (US only)
• Demonstrate a willingness to be challenged and learn new skills
• Inventory control skills, manage priorities and workflow
• Computer, iPad, and iPhone literate
• Ability to perform physical labor and work in a dynamic work environment
• Ability to work with instruction as part of a larger team
• Initiative to complete tasks as assigned independent of the team
• Agility to manage changing workload priorities as directed by the Transport Service Dispatcher
• Ensure a positive, respectful, and professional attitude in everything you do
• Competency in understanding and performing workplace safety basics
• Good written and verbal communication skills
• Excellent Customer Service skills
• Able to safely lift and move a maximum of fifty (50) pounds and can stand the duration of the shift
• Align with Milestone Core Values of sense of urgency, collaboration, open honest respectful communication, do what we say and going above and beyond
  
  

Preferred Qualifications

• High School Diploma or GED
• Minimum 1 year of operations experience
• Minimum 1 year of material handling in a warehouse, manufacturing, or distribution center environment
• Minimum 1 year of box truck driving experience
• Proficient in Windows, Apple (Mac and iPad) and peripheral devices
• Versatile, flexible, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgment with the ability to make timely and sound decisions
• Understand all safety requirements and precautions