What are the responsibilities and job description for the Service Delivery Manager II position at Covetrus, Inc.?
Service Delivery Manager II
Interested in this role You can find all the relevant information in the description below.
Apply locations Dublin, OH (US) time type Full time posted on Posted 2 Days Ago job requisition id R-11516
SUMMARY
The Service Delivery Manager II (SDM) is responsible for executing business requests for the delivery of technology services, supporting business needs throughout the organization. This role will help drive the delivery process from intake through completion, working with diverse teams to capture requirements, scope, technical design, and quality assurance facets. This role will manage small, medium, and large projects from intake through completion. The SDM II will also help drive standardized metrics and reporting within the SDM community and the organization. Will have delivery responsibilities for more than one team, and for both Build and Run activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Partners with Portfolio, Technology, and Business leadership to support the project intake process, providing input on scope and required resources.
- Collaborates with work center leads to deliver against their technology roadmaps.
- Collaborates with other SDMs to ensure portfolio delivery alignment and use of standard metrics, reports, and dashboards.
- Applies Scrum and / or Kanban Agile practices to manage the daily / weekly project team assignments and monitors progress against the work plan to assure that objectives are met within the prescribed time, cost, and quality measures.
- Responsible for identification of resource requirements, both internal and external, and proper communication of those requirements in a timely manner to ensure projects are properly staffed.
- Effectively communicates responsibilities and ownership of tasks across the entire team, from task owners through stakeholders and steering committees.
- Responsible for ensuring the project team utilizes IT defined tools, processes, and procedures.
- Provides uplift to teams via coaching and training.
- Champions a culture of continuous improvement within the team and across the business.
QUALIFICATIONS :
Education and / or Experience
Certifications, Licenses & Registrations
Competencies (Skills & Abilities)
PHYSICAL DEMANDS / WORK ENVIRONMENT
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program :
Covetrus is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
About Us
Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals.
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