What are the responsibilities and job description for the Service Advisor position at Cowboy Dodge Chrysler Jeep Ram?
Who We Are
Cowboy Chrysler Dodge Jeep Ram is locally-owned and family operated, serving the Cheyenne area for over 40 years. Not only do we have a commitment and passion for our customers, we invest just as much into our employees. With our high volume, we are expanding and need motivated, driven individuals to join our team!
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
What We Offer
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Paid Chrysler Training
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Work-life balance; flexible scheduling
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Top pay plans in the market
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Promote from within
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Career Pathing; dedicated leadership team
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High Volume store
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Paid Vacation Days
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Largest New Inventory Dealership in Wyoming
Responsibilities
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Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Ensures that the daily inventory of technicians' time is consistently sold to service customers.
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Distribute work between technicians efficiently
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance.
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Clean driving record
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Willing to submit to a pre-employment background check & drug screen