What are the responsibilities and job description for the Sr Estimator II position at Cox Automotive Inc.?
Sr Estimator II - Pheonix, AZ 85001 - Remote
The Sr. Estimator provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.
Essential Responsibilities
Performs a higher level of estimation duties based on compiled information from Mobile Technicians and Customers
Evaluates the necessity and cost of repairs
Monitors repair status, completion timelines, and customer communications related to approved estimates
Addresses customer issues escalated from team members, customers or other stakeholders
Keeps records of repair details and completes necessary paperwork
Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
Develops positive working relationships with Estimation team members, internal stakeholders and customers
Provides excellent customer service for all internal and external customers and remains available to answer questions and deal with concerns
Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
Review, revise existing and generate additional repair estimates at customers request and specifications
Follows job related duties as directed by manager
Collect miscellaneous information and parts pricing from various manufacturers and vendors
Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
Assists with other duties and special projects as assigned
Education
High School Diploma/GED and 5 years’ experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience.
Experience
3 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
Minimum High School Diploma Or GED Required
Ability to deliver high levels of customer service and communication capabilities
Proficient oral and written communication is mandatory
Knowledge/Skills/Abilities
Strong communication skills (written, verbal and phone) and customer service skills
Experience with (MS Office, emails, typing, etc.)/ software navigation capabilities to generate repair estimates
Has a sense of urgency daily; is action oriented; acting with a minimum of planning
Ability to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments
Ability to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Maintains professional but friendly demeanor
Demonstrates interpersonal and customer service skills
Exhibit’s ability to remain calm and polite when dealing with frustrated customers and/or technicians
Strong communication skills able to communicate clearly and effectively with the ability to effectively interact with all levels within the organization and customers
Excellent organizational skills with exceptional follow-through
Excellent prioritization skills with strong attention to detail while handling multiple projects in a fast-paced environment Ability to handle multiple projects in a fast-paced environment
Preferred Qualifications
Experience as an Estimator in a diesel vehicle service department or dealership environment preferred
Proficiency with Mitchell One or similar systems
Education RequireD
Diploma or GED and 5 years of relevant experience
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation
Hourly base pay rate is $23.17 - $34.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
The Sr. Estimator provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.
Essential Responsibilities
Performs a higher level of estimation duties based on compiled information from Mobile Technicians and Customers
Evaluates the necessity and cost of repairs
Monitors repair status, completion timelines, and customer communications related to approved estimates
Addresses customer issues escalated from team members, customers or other stakeholders
Keeps records of repair details and completes necessary paperwork
Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
Develops positive working relationships with Estimation team members, internal stakeholders and customers
Provides excellent customer service for all internal and external customers and remains available to answer questions and deal with concerns
Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
Review, revise existing and generate additional repair estimates at customers request and specifications
Follows job related duties as directed by manager
Collect miscellaneous information and parts pricing from various manufacturers and vendors
Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
Assists with other duties and special projects as assigned
Education
High School Diploma/GED and 5 years’ experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience.
Experience
3 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
Minimum High School Diploma Or GED Required
Ability to deliver high levels of customer service and communication capabilities
Proficient oral and written communication is mandatory
Knowledge/Skills/Abilities
Strong communication skills (written, verbal and phone) and customer service skills
Experience with (MS Office, emails, typing, etc.)/ software navigation capabilities to generate repair estimates
Has a sense of urgency daily; is action oriented; acting with a minimum of planning
Ability to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments
Ability to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Maintains professional but friendly demeanor
Demonstrates interpersonal and customer service skills
Exhibit’s ability to remain calm and polite when dealing with frustrated customers and/or technicians
Strong communication skills able to communicate clearly and effectively with the ability to effectively interact with all levels within the organization and customers
Excellent organizational skills with exceptional follow-through
Excellent prioritization skills with strong attention to detail while handling multiple projects in a fast-paced environment Ability to handle multiple projects in a fast-paced environment
Preferred Qualifications
Experience as an Estimator in a diesel vehicle service department or dealership environment preferred
Proficiency with Mitchell One or similar systems
Education RequireD
Diploma or GED and 5 years of relevant experience
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation
Hourly base pay rate is $23.17 - $34.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Salary : $23 - $35
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