What are the responsibilities and job description for the Client Solutions Specialist II (Manheim Express, Macon, GA) position at Cox Automotive?
A Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.
In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client's expectations.
PRIMARY DUTIES / KEY RESPONSIBILITES
- Locate, start, move, and inspect vehicles on dealers' lots safely.
- Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.
- Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)
- Inspect and record vehicle equipment and options, including damage and missing or inoperable items.
- Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.
- Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.
- Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.
- Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.
- Utilize Salesforce for planning, tracking, and reporting.
- Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.
- Develop and strengthen relationships with dealers over the phone, online, and in-person.
- Reviews customers' performance and recommends solutions for improving conversion rate and / or market share.
- Partners with sales team in educating and training dealers on Manheim Express products and services.
- Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients
- Demonstrates professionalism and sincere appreciation for client relationships.
- Strive to consistently improve the client experience by providing high levels of customer service.
- Generates leads to other Cox Automotive business units.
- Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Performs other duties as assigned by management.
REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS
USD 41,200.00 - 61,800.00 per year
Compensation :
Compensation includes a base salary of $41,200.00 - $61,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive / commission target of $15,000.00.
Benefits :
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Salary : $41,200 - $61,800
