Broadband Account Specialist (Cox Business)

• Supports Carrier account team by fielding and replying to quote requests from assigned carrier customers within assigned product and serviceability types.
• Supports Carrier account team by processing CIRs in support of broadband sales and fulfillment.
• Ensures delivered quotes are accurate and in line with the strategy defined by the National Carrier Account Team and Sales Strategy leadership.
• Ensures internal and external systems are updated in a timely manner to ensure timely and accurate communication with customers and partners.
• Analyzes serviceability to ensure the pricing is applied correctly and responses fit within predefined guardrails.
• Verifies that service pricing reflects pricing associated with Master Service Agreements(MSAs).
• Works with CAM and National Account Team to assist in responding to large RFPs. Analyzes serviceability, initiates CIRs as needed, and inputs approved pricing within assigned product and serviceability types.
• Performs assessment to determine if capital required for sales opportunities meet provided thresholds and escalates as needed.
• Coordinates requests to customer to clarify or obtain additional information required to accurately and successfully quote requested services.
• Tracks all activities, transactions, and communications with customers.
• Cultivates relationships with customers to form a partnership within their area of responsibility to provide excellent service and develop future business opportunities.
• Acts as Subject Matter Expert within functional area for process and system initiatives.
• May provide back up to Carrier Account Specialists.
• Provides analysis and feedback to Sales Strategy leadership to help inform pricing and product decisions.
Attends job-related training to increase knowledge of Cox and competitor services. Is knowledgeable of Cox Ethernet Access, DIA and WBI solutions, customer premise equipment, telecommunications fundamentals, and sales skills; attends strategic and/or development meetings with local and national sales teams.

Minimum

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
• Experience in telecommunications industry required
• Previous experience with Broadband Network Design principles and Operations
• Requires 6 months' work experience using Windows-based PCs, Microsoft Office
Excellent skill in applied learning, building relationships, building the sales team, written communication, competitive awareness, expanding and advancing opportunities, formal presentation skills, high impact communication, initiating action, continuous learning, PC skills, product knowledge and technical platform, sales disposition, sales skills, steering sales opportunities, strategy execution, and sustained customer satisfaction in order to work effectively with teams throughout organization.

Preferred

• Familiarity with Broadband Network Architectures such as HFC and PON.
• BS/BA degree in related discipline strongly desired
• 1 or more years of successful business-to-business outside sales or account development experience
• 1 or more years experience with Carrier Network Design principles and Operations
Previous experience with Telcordia Interexchange Carrier guidelines (for Carrier/Wholesale role)

USD 79,400.00 - 119,000.00 per year

Compensation:

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.