Enterprise Operations Center Analyst (2024-8114)

Cox Automotive is searching for a talented Enterprise Operations Center Analyst in Atlanta, GA! 

Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

This is a 6-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

• Monday - Friday; 40 hours per week
• 3rd shift (rotational), candidates will need to be available betweek 11pm-7am M-F and 7pm-7am S-S equaling 40hr per week

Responsibilities of the Enterprise Operations Center Analyst:

• Executes standard and repetitive technical and operational tasks
• Manages operational incidents to resolve them within agreed service levels according to their priority
• Responds to events and alerts raised by the monitoring toolsets and initiates incident management activities accordingly
• Refers alerts to the relevant party according to escalation procedures, aiming to prevent incidents
• Identifies improvements in processes to minimize incident occurrence or increase speed of resolution
• Contributes to regular operational performance reviews to generate continuous improvement opportunities

Qualifications of the Enterprise Operations Center Analyst:

• High school diploma or GED required
• A minimum of 2–4 years of working experience providing infrastructure operations support
• Working experience with monitoring technologies and analyzing real-time statistics
• Working experience working with a ticket management/service desk system
• Working experience in an ITIL-based environment
• Working experience as a participant in a change management process
• Working experience in Microsoft Office products
• Working experience in a Network Operations Center (NOC) or IT Operations Center (EOC)
• Networking, Linux, Splunk, AWS certifications
• Military experience as a non-commissioned officer

• $25 - $30 per hour (Paid Weekly)

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

NO C2C OR THIRD-PARTY VENDORS

Salary : $25 - $30