Enterprise Operations Center (EOC) Analyst (2024-7828)

The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, transmission of electronic data files, and initiating incident management activities in a 24x7x365 environment. This role’s primary role be to monitor the event console, reacting to alerts, and creating tickets within SLA. This is a 6-month W2 contract opportunity. Candidates must be local to either Atlanta, GA or North Hills, NY.

• This will be a 1st shift position 7AM - 5PM, rotating 4 day schedule. Holiday & weekends included.
• 40 hours per week

Day-to-Day Infrastructure Operations

• Executes standard and repetitive technical and operational tasks.
• Manages operational incidents to resolve them within agreed service levels according to their priority.

Monitoring and Alerting

• Responds to events and alerts raised by the monitoring toolsets and initiates incident management activities accordingly.
• Refers alerts to the relevant party according to escalation procedures, aiming to prevent incidents.

Physical Data Center Operations

• Receives new IT equipment delivered to site.

Continuous Improvement

• Identifies improvements in processes to minimize incident occurrence or increase speed of resolution.
• Contributes to regular operational performance reviews to generate continuous improvement opportunities

Additional Responsibilities

• Monitor service delivery against service level agreements and maintains records of relevant information.
• Analyze service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Monitor service capacity and initiate actions to resolve any shortfalls according to agreed procedures.
• Monitor and analyze service and component availability, reliability, maintainability and serviceability against agreed service levels.
• Investigate and coordinate the resolution of potential and actual service problems.
• Provide technical expertise to enable the correct application of operational procedures.
• Use management tools to determine load and performance statistics.
• Contribute to the planning and implementation of maintenance and installation work.
• Implement agreed changes and maintenance routines.
• Identify operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.

• Minimum 1 years experience in a similar role. Experience working in an Operations Center is ideal.
• Experience with monitoring tools such as Solarwinds, Splunk, New Relic.
• Attention to detail
• Communication skills
• ITIL Fundamentals

• A Certification.

• Seeking candidates local to Atlanta, GA or North Hills, NY
• Remote but may need to go into office 2-3x each month

$28-$30 per hour

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

Salary : $28 - $30