What are the responsibilities and job description for the ServiceNow Program Manager (2025-9172) position at Cox powered by Atrium?
Overview:
Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. We're currently looking for talented individuals to join our team.
This is a 36-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities:
Minimum Qualifications:
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS
Cox Communications and Rapidscale are searching for a talented ServiceNow Program Manager in Raleigh, NC! Are you ready to step into a strategic role that’s as dynamic as it is impactful? We’re searching for an exceptional Program Manager to take the helm of our ServiceNow initiatives and beyond—driving transformative programs that propel our organization to new heights! This isn’t just about managing projects; it’s about inspiring a team of talented project managers, thinking big picture to align technology with our boldest ambitions, and delivering results that redefine what’s possible. You’ll be the visionary force behind our ServiceNow implementations, upgrades, and enhancements—while also flexing your expertise across a broader portfolio of IT and business programs. Self-motivated and forward-thinking, you’ll thrive in a fast-paced environment, rallying cross-functional teams, anticipating challenges, and seizing opportunities to innovate. From steering ServiceNow success to shaping enterprise-wide strategies, you’ll be the go-to leader who doesn’t just get things done—you make them legendary. Our ideal fit is someone who can lead across an organization and has the soft skills to communicate a vision across IT and “the business”.
Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. We're currently looking for talented individuals to join our team.
This is a 36-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities of the ServiceNow Program Manager:
- Understand organizational needs and contribute to the ServiceNow roadmap and rally the crew to deliver mind-blowing programs—on time, on budget, and beyond expectations!
- Dream big and craft program plans that tie ServiceNow magic to our business goals—think ITSM, ITOM, CSM, and more.
- Lead a squad of superheroes—developers, admins, testers, and change champs—to crush it on every project.
- Champion organizational change by designing strategies that inspire teams to embrace new processes, tools, and ways of working with enthusiasm.
- Scope out requirements with stakeholders, turning their “what ifs” into “heck yeahs” with killer solutions.
- Keep the energy high and the chaos low—manage risks, timelines, budgets, and resources like a pro.
- Partner with execs, business leads, and IT rockstars to align ServiceNow initiatives with our grand vision.
- Drive the full program lifecycle—kickoffs, sprints, testing, go-lives, and victory laps that leave everyone cheering.
- Amp up adoption—work with change managers to get teams hyped and ready to roll with new capabilities.
- Lead change communication efforts—craft messages that spark excitement and clarity across all levels of the organization.
- Oversee training initiatives that empower employees to thrive through change, ensuring seamless transitions.
- Anticipate resistance to change and flip it into opportunity—using your influence to foster a culture of adaptability and growth.
- Track the wins—report progress, metrics, and ROI to leadership with swagger and clarity, highlighting change success stories.
- Stay plugged into ServiceNow’s latest tricks and trends—bringing fresh ideas to keep us cutting-edge.
- Facilitate cross-functional workshops to align teams, break down silos, and ignite a shared vision for change.
- Act as a change evangelist—coaching leaders and project managers to lead by example and drive transformation from the top.
- Celebrate every milestone—because every step toward ServiceNow greatness and organizational change deserves a shoutout!
Minimum Qualifications:
Minimum Qualifications of the ServiceNow Program Manager:
- Bachelor's degree in IT, Business, or something equally impactful.
- A minimum of 5 years in true program management leading tech and business-related projects with a "we've got this" vibe.
- Documented experience with Scrum, Agile, and Waterfall approaches.
- Stellar communication skills.
- A deep love for all things ServiceNow- CSM, ITSM, SPM – you know the platform like the back of your hand.
- A knack for juggling priorities, solving problems, and keeping the good times rolling under pressure.
- Leadership vibes that inspire – teams follow you because you’re equal parts strategy and hype.
- Organizational skills are on point, you’ll be leading multiple programs and projects at the same time.
Preferred Qualifications of the ServiceNow Program Manager:
- PMP, ITIL, or Agile certifications.
- ServiceNow certifications strongly preferred.
- Comprehensive Benefits Package available based on eligibility
- Medical, Dental, Vision
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Supplemental and Voluntary Life Insurance
- 401(K)
- Commuter Benefit Program
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS
