What are the responsibilities and job description for the Secretary/Receptionist position at Cox Telephone Service, Inc.?
About us
CTS is a dynamic technology-based company dedicated to providing the best support and solutions to our clients. As we expand our operations, we are seeking a proactive and organized Support Secretary.
Job Summary: You will play a crucial role in ensuring the smooth functioning of our day-to-day operations. You will be the first point of contact for our customers, assisting them with their inquiries, technical issues, and ensuring their satisfaction with our products and services.
Responsibilities:
Customer Support: Respond to customer inquiries, issues, and technical difficulties promptly and professionally via phone or email.
Troubleshooting: Assist customers with basic technical support questions and escalate complex issues to the correct departments.
Ticket Management: Create, update, and manage support tickets using our internal ticketing system to ensure efficient tracking and resolution of customer issues.
Documentation: Maintain comprehensive and accurate records of customer interactions, including problem descriptions, solutions provided, and follow-up actions taken.
Product Knowledge: Stay up to date with our product offerings, features, and updates to provide accurate and relevant information to customers.
Administrative Support: Assist in administrative tasks such as scheduling appointments, managing calendars, and data entry.
Requirements:
Educational Background: High school diploma or equivalent. Additional technical certifications or relevant coursework is a plus.
Proven Experience: Previous experience in technical support, customer service, or related fields is preferred but not required.
Technical Aptitude: Microsoft Office familiarity is required. QuickBooks usage is preferred.
Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical individuals effectively.
Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks and prioritize effectively.
Team Player: Collaborative approach and ability to work well within a diverse team environment.
Adaptability: Flexibility to adapt to changing priorities and requirements in a fast-paced setting.
Professionalism: Display professionalism, integrity, and a commitment to maintaining confidentiality.
If you meet these criteria, join us in our mission to deliver outstanding technical support to our valued customers and contribute to our company's growth and success.
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Waycross, GA 31503 (Required)
Work Location: In person
Salary : $10 - $13