Job Summary:

The Assistant Operations Manager helps to oversee the daily tactical as well as the long-term strategic activities within the team. They also supervise the administrative staff and perform other administrative duties within the facility to ensure that daily operations run smoothly.

Duties/Responsibilities:

• Supervision of the administrative staff to include dispatchers, and customer service representatives as well as the Inbound/Outbound Supervisors.
• Effectively communicate with drivers and dockworkers and assist in escalated personnel issues.
• Review and verify driver paperwork for accuracy.
• Run daily recaps and generate other time sensitive reports for the leadership team as well as customers.
• Provide back up support and oversight for Operations.
• Regularly review hours and overtime to ensure budgetary compliance.
• Provide feedback to senior leadership on the effectiveness of strategic initiatives and productivity.
• Ensure the inbound/outbound and carload teams are meeting customer demands, following customer compliance, and meeting quotas where applicable.
• Assist the Inbound/Outbound supervisor with attendance tracking, performance management, and assist in the administration of corrective action in partnership with HR as needed.
• Monitor daily operations and suggest initiative to improve productivity.
• Assist Supervisors with maintaining an accurate headcount and participate in interviews and the hiring process as needed.

Required Skills/Abilities:

• Strong interpersonal skills, excellent customer service and training ability.
• Superior leadership skills
• Excellent internal and external customer service skills.
• The ability to deal with ambiguity, decisiveness, and ability to make decisions.
• The ability to manage processes, motivate and direct others.
• Flexible schedule to accommodate emergency after-hours calls and location visits.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity and professionalism.
• Basic computer skills and the ability to learn new software.

Education and Experience:

• Exemplary customer service and interpersonal communication skills.
• Demonstrated ability as a self-starter
• 3-5 years' experience in successfully managing a team.
• Strong computer skills including Microsoft Excel and Word
• Experience with TMW software preferred.
• Previous experience working in a warehouse or trucking environment preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing and walking.
• Must be able to lift 15 pounds at times.

Must be able to access and navigate each department at the organization’s facilities.

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization