What are the responsibilities and job description for the Vehicle Operations Support Specialist II position at Cox?
- Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
- Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
- Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account specific procedures prepare retail inventory for reconditioning and advance inventory though the reconditioning processes.
- Work with lot operations and inventory control coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in retail inventory, locate missing vehicles, and work with account representative to ensure vehicles meet client reconditioning standards.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
Qualifications:
- High School Diploma or equivalent required.
- Prior experience in vehicle reconditioning, general auto body knowledge.
- Prior coordinator experience (production and/or operations).
- Valid Driver's License and safe driving record required.
- Ability to drive vehicles with standard and automatic transmission.
- Satisfactory computer skills and the ability to utilize a tablet, excel, outlook, etc. preferred.
- Effective communication and organization skills required.
- Commitment to providing excellent customer service essential.
USD 16.15 - 24.23 per hour
Compensation:
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Salary : $16 - $24
