What are the responsibilities and job description for the CoxHealth Enrollment Specialist position at CoxHealth?
Summary
Best in Class Work Environment
5x Modern Healthcare Best Places to work
America’s Greatest Workplaces 2023 – Newsweek
Greatest Workplace for Women 2023, 2024 – Newsweek
Greatest Workplaces for Diversity 2024 – Newsweek
Best Employers for New Grads 2023 – Forbes
Best Employers by State – Missouri – 2023 – Forbes
Benefits
Robust, fully customizable benefits package including Medical / Vision / Dental and more!
No cost eCare visits
Employer-provided mental health services for employees and eligible family members
Retirement with employer match up to 7%
Tuition discounts and reimbursement available for continuing your education
CoxHealth Fitness Center and Child Care discounts
Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
The Enrollment Specialist I is responsible for performing Enrollment Services functions and meeting production goals as well as quality assurance goals. These duties include the knowledge of all Certificate of Coverages, Summary Benefit Designs regarding eligibility and termination requirements of members and verifying members are eligible for coverage prior to data entry of membership. Communicates both oral and written to Cox HealthPlans plan administrators. Responsible for working with plan administrators to resolve concerns regarding their members.
Job Requirements
Education
Required : High School Diploma or Equivalent
Experience
Required : 1 year of phone experience
Preferred : 1-2 years of office experience
Skills
Excellent verbal and written communication skills.
Able to work independently and collaboratively in teams.
Self starter.
Possess the ability to communicate in a prompt and efficient manner, both orally and written.
Ability to answer and resolve calls
Demonstrate ability to be detailed oriented
Able to process documents in a timely manner
Able to keep above a 99% quality assurance metric
Must have high accuracy in data entry and review documents with sharp attention to detail. Ability to handle large volumes of data.
Strong verbal, written, interpersonal, grammar, and proofreading skills. Understanding of the customer service process.
Licensure / Certification / Registration
N / A
