What are the responsibilities and job description for the Cust Service Rep Supervisor - Home Support - Texas Co position at CoxHealth?
Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces by Newsweek.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Ranked among the Best Employers by State for Missouri.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Summary
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The Customer Service Rep Supervisor is an employee with responsibility/accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources. They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.
Job Requirements
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Education
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Required: High School Diploma or Equivalent
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Preferred: Graduate of an accredited respiratory program
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Experience
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Required: 1 year managerial/supervisory experience
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Preferred: 1 year experience in the home medical equipment field
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Skills
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Demonstrates effective communication methods and skills; uses current communication systems effectively.
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Markets and represents Home Support in a positive and professional manner at all times.
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Brings issues/concerns forward in a constructive manner. Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team.
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Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job.
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Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
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Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families.
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Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care.
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Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process.
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Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. Assists General Manager as needed to complete regulatory compliance surveys.
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Completes all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully.
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Practices effective problem identification and resolution skills as a method of sound decision making.
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Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge.
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Licensure/Certification/Registration
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N/A
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